Department:

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

The Loan Servicing division is responsible for servicing loans either acquired or underwritten by the company. As loan servicer, the company is responsible for enforcing the terms of the loan documents, monitoring the underlying asset securing the loan and communicating results to investors and other servicing relationships. This position is in the Fannie Mae and Freddie Mac servicing group.

Primary Responsibilities

• Review loan documents to confirm that new loans are setup correctly on servicing system and ensure that the loans are serviced in accordance with terms of the loan documents and programmatic requirements.

• Communicate loan requirements to borrowers.

• Provide excellent customer service to borrowers and serve as the central point of contact for all servicing related inquiries.

• Track and collect mortgage payments timely as required by the terms of the loan documents and work diligently to collect any delinquent mortgage payments.

• Review and manage tax, insurance, as needed to ensure proper collateralization and compliance with loan documents. Prepare disbursements on escrow accounts as needed.

• Manage escrow accounts including oversight of all escrow analysis.

• Monitor and process tax disbursements from escrow.

• Prepare written correspondence to borrowers or other parties as required.
  Support senior staff for problem loan management, maturity management and other non-routine matters.

• Obtain Lender approval for loan payoffs and prepare loan payoff statements.

• Assist in automating tasks within the Department as necessary.

• Handle additional projects as assigned.

• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, possibly in combination with travel.

• Other skills related to building a career in commercial real estate finance!

• Perform other duties as assigned.

• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor’s degree in finance, business, economics or similar field OR 3 plus years of relevant experience and/or training, or equivalent combination of education and experience

• Familiarity with finance structures and requirements related to Freddie Mac, Fannie Mae and FHA markets a major plus.

Knowledge, Skills and Abilities

• Ability to work as a part of a team, while providing a strong individual contribution

• Excellent attention to detail, judgment, flexibility and dependability

• Excellent communication skills, written and oral, through all levels of the organization as well as interpersonal and customer service skills.

• Proficient in the use of all MS Office products

• Energetic self-starter

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholder.

This position has an estimated base salary of $55,000 - $62,500 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

What We Offer

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  - Pre-tax transit and commuting benefits
  - A robust health and wellness program – earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  - Paid maternity and parental leave, as well as other family paid leave programs
  - Company-paid life, short and long-term disability insurance
  - Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back – volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.