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IT/ Support Engineer



IT, Customer Service
Rotterdam, Netherlands
Posted on Friday, December 8, 2023
This is what you like to do
VSTEP is looking for a new IT/ Support Engineer!

As a IT/ Support Engineer at VSTEP, you will be a part of our Operations team. In this role, you will play a crucial part in the preparation, installation, and ongoing support of our simulators used worldwide. You will collaborate with others to asses performance, communicate with customers to collect feedback, and contribute to the continuous improvement of our simulators. In the team, you will be working closely with our Project Manager and Simulation Engineers to support in identifying and resolving issues that may arise.

Your daily activities will be:
  • Assisting with the preparation and installation of simulators around the world
  • Assisting with testing simulator performance and operability
  • Handle support for our simulators installed worldwide by phone and email
  • Assisting during train-the-trainer courses
  • Collect feedback on customer satisfaction, usability and training requirements.
  • Help with implementation of new hardware and software (Windows) simulator components
Is this you?
You have:
  • Technical knowledge of computer hardware and networking
  • An IT certification (Such as CompTIA A+, Cisco CCNA, Microsoft, ITIL, etc.)
  • 2 to 5 years of relevant working experience
  • Preferably experience and knowledge about the maritime industry
  • Affinity with computer hardware solutions
  • Good communication skills in English
  • An enthusiastic and quality-oriented attitude
  • A Dutch working permit
  • A European driver’s license, category B
The minimum of two of the below attributes apply to you:
  • Good understanding of electrical engineering
  • Affinity with real-time 3D simulation software
  • Knowledge of Marine equipment, Maritime training and/or Safety training
  • Basic programming skills in Python or Arduino
  • Basic CAD drawing skills (using AutoCAD or equivalent software)

You are:
  • A team player, but also able to operate independently
  • Able to work in an organized manner
  • Available 40 hours a week
  • Based in The Netherlands
  • Easy to communicate with and able to communicate with clients
  • Proactively willing to keep your knowledge up to date
  • Interested to learn new technologies
  • Able to share your knowledge with your colleagues
  • Looking forward to travel
This is what you want in a job!
  • A professional, informal work environment, in Rotterdam
  • The chance to work on different international projects
  • Travel the world to work our customers sights
  • Flexibility with your working hours between 07:00 and 19:00
  • 25 annual holidays/ 200 holiday hours based on a 40-hour contract
  • Competitive salary and benefits, as well as travel compensation

About us

VSTEP| Enable learning by simulation. VSTEP is a leading developer of ship simulators and virtual training software company based in Rotterdam, the Netherlands. With over 50 dedicated professionals located in the port of Rotterdam, we strive to train people for a safer world. We enable marine and safety professionals to learn and train by simulation in an efficient, cost-effective, and sustainable way to work towards a safer world. With 20+ years of experience and a strong client base all over the world, VSTEP wants to enable learning by simulation on a large scale. We do this by offering a strong NAUTIS product portfolio covering the full learning and training cycle of a maritime professional, and Response Simulator, our virtual training tool for emergency responders.