Job Description

Your responsibilities as a Customer Success Manager

With our dynamic growth and future ambitions, we look forward to welcoming a new Customer Success Manager to our sales team!

In this role you will play a crucial role in strengthening our rapid growth by supporting our (international) customers with excellent service and top performance. You will end up in an innovative environment where, as pioneers in recruitment and marketing, we continuously think outside the box.

As a Customer Success Manager, you are responsible for increasing customer engagement and making optimal use of our VONQ products and services, contributing to long-term customer relationships and maximum impact.

Your main responsibilities revolve around:

• Taking care of a group of worldwide customers
• Optimizing the customer experience, encouraging customer engagement;
• Develop a growth plan together with the customer and guide them accordingly;
• Analyzing and monitoring customer accounts to identify risks and opportunities;
• Proactively advise customers based on analytics;
• Monitoring and periodically measuring customer satisfaction;
• Act as the voice of the customer for our internal team, making product development recommendations, and gathering insights on desired features.

This is a unique opportunity to grow with VONQ's international ambitions. You have the benefits and security of being part of an established company, while enjoying the freedom, ownership and opportunities that characterize a startup environment. At VONQ you get the best of both worlds!

Qualifications

How you fit into the picture

We believe that the following skills and experience may be useful to be successful in this role:

• At least 2 years of work experience as a Customer Success Manager, as an Account Manager or in another relevant field;
• Be driven to build strong and meaningful relationships with customers and enjoy doing so;
• Experience with SaaS / Software sales; recruitment marketing is an advantage;
• Fluent in English; Spanish and/or French is an advantage
• Entrepreneurial mentality: at VONQ we attach great importance to a positive self-starting and can-do attitude, ownership and flexibility.

This role is based in Rotterdam, and whilst we support hybrid working, it is important that you live close by and can travel to our office easily. For this role it is also essential that you can be in the office at least 2 to 3 days a week to meet and collaborate with your colleagues.

Additional Information

Why you shouldn't miss this opportunity

You will have an exciting opportunity to be part of our future. We also offer fun things, such as:

• An attractive salary with quarterly bonuses that reward your performance, plus 8% holiday pay to finance that well-deserved sun holiday! ☀️
• A MacBook and all the other equipment you need to get started quickly and efficiently - even for private use! 💻
• Unlimited vacation days! Yes, you read that right - the world is your oyster! 🌍✈️
• A pension scheme, so that you can also think about your future. 🏦
• A generous reimbursement for your travel expenses, so you can come to the office worry-free. 🚆
• A hybrid work model - work from home and in the office. ⏰
• A contribution to your health with a discount on a fitness subscription at the VondelGym and the 'HeadSpace' app — because your mental well-being is also important! 🧘‍♂️
• Opportunities to develop new skills and take on exciting challenges. 🚀
• A great, fun and young team in a dynamic, fast-growing international tech company—together we are stronger! 🤝
• Legendary company outings and activities you don't want to miss! 🎉

Don't hesitate and press the 'Apply' button!

Questions? Contact the team manager: Richard, via [email protected].

We are VONQ!

As a vanguard in recruitment technology, we are not just a company – we are the revolution! Our smart recruitment marketing solutions are setting the stage for global giants like Microsoft, Philips, Deloitte, and Decathlon. We're not just building a future; we're the architects of it. With the acquisition of tech powerhouse IGB in 2020, our journey is a symphony of innovation and growth. Since then, we released numerous innovative solutions to market and partnered with renowned HR software companies, for which we were recognized by Fosway Group (Europe’s top HR analyst) as a Strategic Leader in the HR Tech space for the 3rd year in a row in 2024! 🎉

Join the revolution – join VONQ!