Customer Relationship Management Specialist
Staffyou
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See open jobs at Staffyou.See open jobs similar to "Customer Relationship Management Specialist" Up!Rotterdam.Welcome by staffyou!
Staffyou who? 👋
We’re Staffyou. Born in Rotterdam in 2016. Built for flexible working. We’re an emerging B2B2C staffing platform that is rapidly making its mark in the Netherlands. Our mission is to lead globally, propelled by a culture that leaves no room for excuses and thrives on respect, teamwork, and groundbreaking innovation. Want to be a part of it all?
Job Overview
We are looking for a CRM Specialist with experience in Braze or a similar CRM tool (e.g. Salesforce Marketing Cloud, HubSpot, Customer.io) to help drive our activation and retention marketing efforts. You will be responsible for executing multi-channel campaigns that enhance user engagement and optimize the customer lifecycle. This role is ideal for someone with a passion for data-driven marketing, automation, and customer-centric strategies.
Key Responsibilities
- Execute and optimize multi-channel campaigns (email, push, in-app) using Braze.
- Support customer retention and engagement by developing automated lifecycle campaigns.
- Build and refine audience segmentation strategies to ensure personalized communication.
- Conduct A/B and multivariate testing to improve campaign performance.
- Analyze campaign data and provide actionable insights to stakeholders.
- Work closely with developers and designers to ensure seamless execution of campaigns.
- Maintain and optimize campaign documentation and workflow processes.
- Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
Qualifications & Skills
- 3+ years of experience in CRM and marketing automation.
- Experience in setting up and optimizing lifecycle campaigns across multiple channels.
- Knowledge of A/B testing and campaign performance analysis.
- Understanding of customer data hygiene and privacy compliance.
- Some familiarity with APIs, SQL, and markup languages is a plus.
- Strong analytical skills and a customer-first mindset.
- Ability to work independently with a proactive approach.
We offer
- Salary EUR3400-3800 (depending on seniority)
- 30 vacation days — plus all the usual public holidays. Awesome;
- Extensive leave arrangements for special occasions (moving house, parental leave, etc.);
- We’re serious about taking care of you, so you’ll have a €500 annual health and wellness budget;
- Keep learning with a yearly education allowance
- Pension scheme with Nationale Nederlanden
- 8% vacation allowance
- Friday drinks, special parties, BBQs, boat rides, and other team social events!
This job is no longer accepting applications
See open jobs at Staffyou.See open jobs similar to "Customer Relationship Management Specialist" Up!Rotterdam.