Customer Success Manager - Dutch Speaking

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.

At Sana Commerce, we're looking for a Customer Success Manager - Dutch-speaking to own the relationship with our customers and drive value in the Netherlands and Belgium region by ensuring the best experience possible with our e-commerce platform.

What you'll get:

• The opportunity to make a huge impact at a scale-up organization;
• Up to 3 weeks “work from anywhere” per year;
• A hybrid working model – 3 days from the office, 2 days from home;
• A global and customized team onboarding program (9,1/10 rated by previous new hires).

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.

At Sana Commerce, we're looking for a Customer Success Manager - Dutch-speaking to own the relationship with our customers and drive value in the Netherlands and Belgium region by ensuring the best experience possible with our e-commerce platform.

What you'll get:

• The opportunity to make a huge impact at a scale-up organization;
• Up to 3 weeks “work from anywhere” per year;
• A hybrid working model – 3 days from the office, 2 days from home;
• A global and customized team onboarding program (9,1/10 rated by previous new hires).

What you'll be doing:

• Handling your own portfolio of accounts;
• Building and maintaining deeply rooted relationships with your customers;
• Preventing and decreasing churn by taking actions on identified risks;
• Identifying and closing upselling opportunities;
• Advising your customers on how Sana can help them achieve their e-commerce objectives;
• Optimizing the commercial outcomes of your accounts.

What you'll bring:

• At least a bachelor’s or similar degree;
• At least 5 years of commercial experience working with complex (SaaS) software, with at least 2-3 years in a Customer Success Manager role;
• Knowledge of the e-commerce industry and staying up to date with new trend;
• Strong analytical and communication skills;
• Strategic stakeholder management skills;
• Fluency in English and Dutch is a must;
• A valid driver's license (preferred).

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

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- Michiel Schipperus

Former CEO of Sana Commerce