Account Management Team Lead

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We are in our next phase of growth and need ambitious leaders that can help scale our business by 30%+ YoY growth.

As an Account Management Team Lead at Sana Commerce, you will be responsible for driving the migration of our legacy customers to our newest product – Sana Commerce Cloud, leading to increased customer satisfaction and expansion results. You will lead a team of 2 Migration specialists and, along with them, work in partnership with the Customer Success Managers to identify new opportunities and ensure a smooth migration for all our legacy customers.

What you'll get:

• The opportunity to make a huge impact at a scale-up organization;
• Up to 3 weeks “work from anywhere” per year;
• A hybrid working model – 3 days from the office, 2 days from home;
• A global and customized team onboarding program (9,1/10 rated by previous new hires).

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We are in our next phase of growth and need ambitious leaders that can help scale our business by 30%+ YoY growth.

As an Account Management Team Lead at Sana Commerce, you will be responsible for driving the migration of our legacy customers to our newest product – Sana Commerce Cloud, leading to increased customer satisfaction and expansion results. You will lead a team of 2 Migration specialists and, along with them, work in partnership with the Customer Success Managers to identify new opportunities and ensure a smooth migration for all our legacy customers.

What you'll get:

• The opportunity to make a huge impact at a scale-up organization;
• Up to 3 weeks “work from anywhere” per year;
• A hybrid working model – 3 days from the office, 2 days from home;
• A global and customized team onboarding program (9,1/10 rated by previous new hires).

What you'll be doing:

• Leading a global team of Migration Specialists.
• Defining the company strategy around migrations.
• Building and managing a pipeline of migrations opportunities.
• Engaging directly with customers via email, calls, etc.
• Collaborating with Customer Success Managers to ensure the most optimal customer experience.
• Working with pre-sales to assess the platform of existing legacy customers and the best transition path to Sana Commerce Cloud.

What you'll bring:

• A bachelor’s degree;
• You are fluent in English. Dutch, German, French or Italian are a plus but not required;
• At least 6+ years of experience in sales or account management (or related) with complex products or platforms, with 3+ years in a leadership or team lead position;
• Strong analytic skills: You are good at interpreting statistics and reports
• Excellent communication and listening skills;
• Client-oriented approach: You know how to get to the question behind the question, and you’re good at collaborating with clients to put together a strong, realistic offer.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Account Management Team Lead in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

#LI-MC1

#LI-Hybrid

- Michiel Schipperus

Former CEO of Sana Commerce