At Sana Commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Customer Service Consultant / (Senior/Business Analsyt) to work with our global team. You are in contact with our customers to give them the best support and service. You work with big customers in the B2B industry.

What you’ll get:

• Personal development
• Onboarding and buddy program
• Working with international counterparts
• Attractive Remuneration
• Friday Evening Events

At Sana Commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Customer Service Consultant / (Senior/Business Analsyt) to work with our global team. You are in contact with our customers to give them the best support and service. You work with big customers in the B2B industry.

What you’ll get:

• Personal development
• Onboarding and buddy program
• Working with international counterparts
• Attractive Remuneration
• Friday Evening Events

What you'll be doing:

• First point of contact for our customers
• Pro-actively think along with the customer to resolve their questions quickly.
• Solve issues in their webstores by yourself or with the international team members
• Handle customer questions via a ticketing system / on-call (where necessary) within an agreed time frame.
• Improve Customer Satisfaction
• Continuous engagement with all our customers in the region and Solving problems effectively and efficiently

What you’ll bring:

• A bachelor’s degree (equivalent academic qualification or working experience)
• 5+ years of experience in a customer-facing role, part of it in a technical support role in the EMEA market
• Strong English communication skills with speaking and writing skills.
• Customer service skills. Potential to make a great experience, the ability to not give up, and strive to reach the best possible solution for our customers.
• Great organizational skills. Superior project and time management skills, with excellent attention to detail.
• Technical affinity. Affinity with tech products and interest to learn about our software solution!
• Technical Understanding: Possess basic technical knowledge, understanding of company products and services, and basic troubleshooting skills.
• Should be willing to work on shift based – European timings

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you do not tick all the boxes, we have ambitious plans for our team in Sri Lanka, and we value people who share our vision and look forward to growing with us. Apply now!

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Hiring Process

“Looking back at the last 15 years, we acknowledge our wins, we learn from our losses, but most of all, we celebrate our people.”

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