As a Project Manager/Assistant - French Speaking, you will be the main point of contact for members of our panel participating in quantitative and qualitative research studies. Your primary mission will be to efficiently respond to incoming tickets from panelists (questions, technical issues, requests for clarification), while ensuring thorough follow-up and delivering an optimal user experience. As a Project Manager you are the central point of contact for facilitating market research. You maintain communication with the client about the research and are responsible for developing the plan of approach and execution.

Main Responsibilities:

• Manage and handle panelist tickets via our CRM/support tool (helpdesk)

• Strong command of a CRM software

• Preparing projects in collaboration with the client

• Advising the client: understands the underlying question behind the research project

• Respond to questions regarding participation procedures, incentives, survey access, technical issues, etc.

• Identify bugs or recurring issues and escalate them to the technical team or panel management

• Contribute to updating the knowledge base (FAQ, template answers, panelist guides)

• Collaborate with the research teams to share relevant feedback from panelists (questionnaire quality, length, misunderstandings…)

• Providing interim feedback and conducting final evaluations with the client

• Planning and conducting status meetings with the client in collaboration with Sales

• Participate in the continuous improvement of the panelist experience

• Monitor performance indicators (response time, satisfaction rate, resolution rate)

• Acting as backup and support for the Senior Project Manager (SPM)

  Profile Sought:

• Fluent in French

• Fluent in English

• 1–4 years of project management experience required

• Completed relevant higher education (Bachelor/Master level)

• Basic knowledge of project management methodologies

• Basic understanding of research methods and techniques

• Excellent writing skills with flawless spelling and grammar

• Strong service mindset, empathy, and patience

• Analytical thinking to identify recurring issues

• Proficiency in office tools and ticketing/support platforms

• Understanding of consumer panels and quantitative/qualitative research is a plus

• Prior experience in customer service or support is an asset

• Proficiency in MS Office

  Additional Competencies:

• Strong communicator

• Proactivity

• Solution-oriented

• Independent decision-making

• Service mindset

🎁 What We Offer:

• FitKit subscription to support your personal health and fitness.

• Private Health Insurance (after 6 months).

• Certification program (after 6 months).

• Vacation policy (1 additional day with every year spent in the company, up to 25 days).

• Frequent team events and company socials.

• A chance to grow with a mature company with significant upward potential.

• A collaborative and international team culture with real ownership over your work.