🏔️ Relive

Relive is an app used by more than 20 million people to plan, track and share their outdoor adventures. We believe every outdoor activity has a story worth telling. That's why we help people capture and share their experiences in ways that bring memories to life and inspire others to get out there.

Relive is part of a growing family of outdoor, health & fitness apps. Together, we form a portfolio of products that support people in living their active lives. While each app has its own goals and identity, we collaborate across the portfolio - sharing knowledge, supporting each other, and building systems that help all our apps thrive.

🤝 Customer Support Specialist

You will join our small Community Happiness team working to provide the best experience for our app users. You are based in the Netherlands 🇳🇱 and work remotely like the rest of our team.

In this position, you will be at the forefront of our customer interactions, not only for Relive app but across a range of our apps. Your role involves addressing inquiries, resolving issues, and providing solutions to enhance their experience with our app.

💡 What will I do

You'll be responsible for:

• answering incoming support tickets (the majority of your time will go to this)

• reviewing and acting on content and profiles that's been reported to us

• communicating issues to the Product team

• updating our Knowledge Base and templates

• monitoring and answering App and Play Store reviews

⏰ Time commitment

• The role is for 32 hours per week

• It requires occasional flexibility for more hours during certain periods (when a fellow team member is sick or on holidays)

• You'll be expected to attend a couple pre-scheduled team meetings and otherwise complete your workload as per agreed schedule that will work for both you and the team

🔭 What we're looking for

👍 Our Customer Success Specialist is:

• A master communicator, natural at conveying information in clear, friendly, on-brand language

• A problem-solving pro, able to translate what customers have in mind into clear issues and offer on-point solutions

• Technically skilled, able to quickly find information across different databases

• Able to work independently (and enjoy it!)

• Able to navigate both happy and unhappy customers and on occasion deliver some not-so-pleasant news to them
  

👎 On the flip side, our Customer Success Specialist is not:

• Passive — you'll be expected to be proactive about your responsibilities

• Rigid — not all issues have "one size fits all" solutions, so you'll be expected to use creative thinking

🙋 Who you are

Must have:

• Strong communication skills

• Excellent command of the English language

• Meticulous attention to detail

• Tech savviness: you love using the latest technology and trying out new apps. You probably end up giving a bit of tech support to your family at Christmas 🧑‍💻

• A level of flexibility with your time

Nice to have:

• Experience in digital product support experience

• Availability for a few hours over the weekends
  

⭐ The highlights

• Relive is growing really fast. We grow 100% organically, our users love our product and share it with their friends and family.

• We're expanding our footprint in the outdoor community. Beyond Relive, our portfolio already includes JOIN, and we're developing additional apps that will serve different aspects of outdoor activity and wellness.

• We work in empowered and autonomous teams. The teams are given trust and flexibility to complete their work independently and to a high quality standard.

• You'll have the chance to make a real difference for our users. Your daily tasks will involve solving their problems and assisting them in maximizing their app experience.

👋 Remote first

At Relive, we work Remote first. It means our way of working enables remote working for everyone. It's up to you where and when you want to work. We trust you to spend your time wisely.

You can work from any co-working space or our office in Amsterdam if you prefer hybrid working setup.

💛 Happy at Relive

💰 €23,200 - €28,000 annual pay based on 32/hours per week

☕️ Home Office allowance: €50 monthly for your home office

🏢 Co-Working: Unlimited use of any co-working space

💻 Laptop: Everyone gets a MacBook that suits their job

🙌 Team Gatherings: Multiple company off-sites per year

🏝 Holidays: 20 vacation days, in addition to your local bank holidays

🎓 Learning: Annual €1,000 learning budget

🚀 Growth: Personal growth and development opportunities

🐣 Family friendly: Parent-friendly working environment

👕 Company Gear: Get your hands on epic swag

📈 Option plan: Participate in our stock appreciation rights (SAR) plan that kicks in after one year at Relive