The Scaled Customer Success Manager (Benelux) is a pivotal role to achieve the next step in the Customer Success Journey at Tellent. This role involves managing, growing, and retaining a portfolio of approximately 250 - 300 accounts from our mid-market segment and directly contributes to Tellent’s growth and Net Revenue Retention (NRR) objectives .

As a key player in the Benelux Customer Experience team, this role will focus on engaging customers through data-driven initiatives, making sure we connect customers with the right guidance and resources at the right time. Your role will be around taking the insights brought to you by various parts of the organization, and translating them into effective and scalable playbooks.

The ideal candidate would have experience in Customer Success, Support, or Operations, however, a background in industries with transferable skills such as hospitality, education or digital marketing is welcome. Essential are strong analytical, communication, and presentation skills, as well as the ability to prioritize and manage your time, and a passion for experimentation and acquiring new skills.

This role is an excellent opportunity to drive scalable customer success initiatives and grow with Tellent while making a meaningful impact on our customers’ success.

Your 12-Month Journey as a Scaled Customer Success Manager

First 3 Months

You will begin by immersing yourself in Tellent’s products, processes, and tools, gaining a deep understanding of our customer base and our current customer success strategies. During onboarding, you’ll attend training sessions on product adoption and customer engagement techniques, shadow team activities, and start picking up inbound requests. By the end of this period, you will feel confident using Tellent’s CS tools and processes to support our customers effectively.

After 6 Months

At the six-month mark, you will independently manage a portfolio of 250–300 accounts, driving product adoption, satisfaction, and retention through data-driven initiatives. You will initiate and lead 1-1 conversations with customers, as well as experiment with 1-many campaigns serving customers with similar characteristics. You will also work closely together with our Account Management team to handle renewals and identify upsell opportunities. By this point, you will play a critical role in providing customer insights to inform Tellent’s strategic decisions.

After 12 Months

By the end of your first year, you will have a proven impact on customer satisfaction, churn prevention and Net Revenue Retention (NRR). You will be fully ramped up and understand which levers you can pull to make an impact. With a solid track record of improving processes and driving value for both Tellent and its customers, you will be ready to explore professional development opportunities or take on more complex projects.

What You Will Be Doing:

• Manage, grow, and retain a portfolio of 250–300 accounts, focusing on data-driven customer success strategies.

• Drive product adoption and customer satisfaction through both strategic 1-1 conversations as well as 1-many campaigns and other activities.

• Create and optimize self-service resources, ensuring customers have the tools to succeed.

• Provide renewal and upsell opportunities to the Account Managers and collaborate on closing these opportunities.

What You'll Bring to the Team:

• Experience in Customer Success, Support, Operations, or a related field (e.g. Hospitality, Education, or Digital Marketing).

• Strong analytical, communication, and presentation skills.

• Familiarity with customer success and a proven ability to implement data-driven strategies.

• A collaborative mindset with a proactive, independent approach to managing projects.

• Curiosity and willingness for experimentation and acquiring new skills.

• Native-level Dutch language skills.

• Top-notch interpersonal skills, with an ability to build relationships.

• Competitive, with a drive to grow the Benelux market whilst upholding a high level of integrity.

What we offer:

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam

• A chance to be part of and shape one of the most ambitious scale-ups in Europe

• Work in a diverse and multicultural team

• €1,500 annual training budget plus internal training

• Pension plan, travel reimbursement, and wellness perks

• 28 paid holiday days + 2 additional days to relax in 2025

• Work from anywhere for 4 weeks/year

• An inclusive and international work environment with a whole lot of fun thrown in!

• Apple MacBook and tools

• €400 travel budget to visit your colleagues in Poland or France

• €200 Home Office budget

• We’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out!

About Tellent

Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.

With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Tellent Recruitee & Tellent HR. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.


Have we caught your attention? ⚡️

If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!


Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.