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Customer Success Associate



Customer Service, Sales & Business Development
Posted on Wednesday, June 5, 2024

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Our global team, of more than 35 nationalities, have fun together, whether it is during a typical Swedish Fika, a workshop, going for a run with a colleague, or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a collaborative and friendly atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another!

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive. We have a hybrid working set up and therefore you will be required to attend our Copenhagen office twice per week.

About the role

The Customer Success Associate will work closely with our customers, get to know their business and challenges and advise them on how Quinyx could help their business to be even more successful.

What you’ll be doing

  • Build strong relationships with our smaller to mid-market sized Nordic customers by supporting them to optimise and maximise their return on investment from Quinyx.

  • Know the product well enough to be able to translate customer needs, wants and challenges to solutions in the system.

  • Handle the administration for agreement updates and passive upsell.

  • Partner with Sales to identify upsell opportunities and take collaborative action when needed.

  • Drive continuous improvements across the CX teams in order to enhance the smaller customer experience.

  • Actively prevent and report on churn and take relevant actions to ensure the customers success.

  • Escalate issues/cases to Customer Success Team Manager when needed.

What you’ll bring to the team

  • Service minded with the customers in focus.

  • Demonstrate ability to lead customer meetings with confidence.

  • Analytical and a “people person” with a can do attitude.

  • Confidence in speaking up during meetings, internally and with customers.

  • Self-motivated and able to plan own time and workload as well as deadlines.

  • Being technically minded with a desire to stay up to date with technology trends.

  • A true team player with a willingness to share knowledge and experience.

  • Very good written and verbal communication skills, with the ability to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding.

  • A solid knowledge and experience of working in customer caring functions, preferably in a SaaS environment.

  • Fluent written and spoken Danish.

The Wow-factor
  • Experience within Workforce Management, HR or scheduling.

What’s in it for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, and virtual yoga classes.

Want to join Quinyx?

At Quinyx, we provide equal employment opportunities and strive for an inclusive, diverse, value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or veteran status.

Happy Workforce, Happy Business!