Your mission
As the IT Support specialist in our dynamic scale-up company, you will be the primary point of contact for all technical support needs within our organization. Working either independently or with a small team, you will play a pivotal role in ensuring the smooth operation of our internal facilities.
Your responsibilities will encompass providing technical assistance and support to our rapidly growing team, addressing hardware, software, and network issues promptly and effectively. Additionally, you will manage folder access rights, ensuring that employees have appropriate access to company resources while maintaining data security and confidentiality.
Your role & responsibilities:
Technical Support: Serve as the sole or primary point of contact for internal users seeking technical assistance. Provide timely and efficient support via various channels, including phone, email, and in-person interactions.
Hardware and Software Maintenance: Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripheral devices. Install, configure, and maintain software applications to ensure optimal performance and compatibility with our systems.
Network maintenance and Troubleshooting: Identify and address network connectivity issues, including LAN, WLAN, and VPN connectivity problems. Collaborate with network engineers or external vendors to resolve complex networking issues and ensure uninterrupted access to critical resources.
Employee Onboarding: Facilitate the onboarding process for new hires by setting up their workstations, including laptops, monitors, and peripherals. Configure software applications and access permissions according to company policies and departmental requirements.
Laptop Setup: Prepare laptops for deployment to new hires or existing employees requiring hardware upgrades. Install operating systems, software applications, and security updates to ensure a standardized and secure computing environment.
Folder Access Rights: Manage folder access rights and permissions for employees, ensuring appropriate access to company files and resources based on roles and responsibilities. Regularly review and update access controls to maintain data security and compliance.
User Training and Education: Provide training and guidance to internal users on IT systems, software applications, and security best practices. Promote a culture of self-sufficiency and technical proficiency among team members.
Documentation and Knowledge Management: Maintain accurate records of support tickets, resolutions, and troubleshooting procedures. Update knowledge base articles to facilitate efficient problem resolution and empower users to find solutions independently.
Security Compliance: Enforce security policies and procedures to protect internal systems and sensitive data. Conduct security audits and risk assessments to identify vulnerabilities and implement measures to mitigate risks.
IT procurement: Manage the procurement of IT equipment and software. Ensure cost-effective purchasing while meeting the technical and operational needs of the organization.
Meeting Room Setup and Installation: Set up and maintain meeting room equipment, including video conferencing systems, projectors, and other AV equipment. Ensure all meeting rooms are fully operational and provide technical support for meetings and events.