Find A Job That
Fits Your Ambition.

Startup and scale-up jobs in the Greater Rotterdam Area

IT Support Specialist



IT, Customer Service
Delft, Netherlands
Posted on Tuesday, May 28, 2024
Your mission

As the IT Support specialist in our dynamic scale-up company, you will be the primary point of contact for all technical support needs within our organization. Working either independently or with a small team, you will play a pivotal role in ensuring the smooth operation of our internal facilities.

Your responsibilities will encompass providing technical assistance and support to our rapidly growing team, addressing hardware, software, and network issues promptly and effectively. Additionally, you will manage folder access rights, ensuring that employees have appropriate access to company resources while maintaining data security and confidentiality.

Your role & responsibilities:

  • Technical Support: Serve as the sole or primary point of contact for internal users seeking technical assistance. Provide timely and efficient support via various channels, including phone, email, and in-person interactions.

  • Hardware and Software Maintenance: Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripheral devices. Install, configure, and maintain software applications to ensure optimal performance and compatibility with our systems.

  • Network maintenance and Troubleshooting: Identify and address network connectivity issues, including LAN, WLAN, and VPN connectivity problems. Collaborate with network engineers or external vendors to resolve complex networking issues and ensure uninterrupted access to critical resources.

  • Employee Onboarding: Facilitate the onboarding process for new hires by setting up their workstations, including laptops, monitors, and peripherals. Configure software applications and access permissions according to company policies and departmental requirements.

  • Laptop Setup: Prepare laptops for deployment to new hires or existing employees requiring hardware upgrades. Install operating systems, software applications, and security updates to ensure a standardized and secure computing environment.

  • Folder Access Rights: Manage folder access rights and permissions for employees, ensuring appropriate access to company files and resources based on roles and responsibilities. Regularly review and update access controls to maintain data security and compliance.

  • User Training and Education: Provide training and guidance to internal users on IT systems, software applications, and security best practices. Promote a culture of self-sufficiency and technical proficiency among team members.

  • Documentation and Knowledge Management: Maintain accurate records of support tickets, resolutions, and troubleshooting procedures. Update knowledge base articles to facilitate efficient problem resolution and empower users to find solutions independently.

  • Security Compliance: Enforce security policies and procedures to protect internal systems and sensitive data. Conduct security audits and risk assessments to identify vulnerabilities and implement measures to mitigate risks.

  • IT procurement: Manage the procurement of IT equipment and software. Ensure cost-effective purchasing while meeting the technical and operational needs of the organization.

  • Meeting Room Setup and Installation: Set up and maintain meeting room equipment, including video conferencing systems, projectors, and other AV equipment. Ensure all meeting rooms are fully operational and provide technical support for meetings and events.

Your profile

Education & experience

  • MBO IT-education op level 3/4 or related field preferred.

  • Proven experience in a technical support role, preferably in a fast-paced, scale-up environment.

  • Strong troubleshooting skills and proficiency in diagnosing and resolving hardware, software, and network issues.

  • Knowledge of operating systems (Windows, macOS, Linux) and common software applications used in business environments.

  • Experience managing folder access rights and permissions in a Windows or cloud-based environment

  • Excellent communication and interpersonal skills, with the ability to interact professionally with users of all technical levels.

  • Ability to work independently and prioritize tasks effectively in a dynamic and evolving environment.

Skills & competencies

  • Technical Aptitude: Strong foundational knowledge in IT troubleshooting, including hardware, software, and network issues. Ability to learn quickly and adapt to new technologies.

  • Customer Service Orientation: Excellent interpersonal and communication skills with a focus on delivering high-quality customer service. Ability to explain technical concepts clearly to non-technical users.

  • Problem-Solving Skills: Basic problem-solving skills with the ability to analyze issues and implement solutions effectively. Capacity to work through challenges independently and seek guidance when needed.

  • Attention to Detail: Keen attention to detail with a commitment to accuracy in documentation and task execution. Ability to maintain organized records and follow established procedures.

  • Team Collaboration: Ability to work collaboratively with peers and stakeholders to resolve technical issues and contribute to team objectives. Willingness to share knowledge and learn from others.

  • Adaptability: Flexibility and adaptability to work in a fast-paced, dynamic environment. Willingness to learn new technologies and processes to support organizational goals.

  • Organizational Skills: Basic organizational skills with the ability to prioritize tasks effectively and manage time efficiently. Capacity to work under pressure and meet deadlines.

  • Security Awareness: Awareness of information security best practices and a commitment to enforcing security policies and procedures to protect data and systems.

  • Documentation and Knowledge Management: Ability to maintain accurate records of support activities and update knowledge base articles as needed. Willingness to contribute to the collective knowledge of the team.

  • Project Participation: Willingness to participate in IT projects and initiatives under the guidance of more experienced team members. Capacity to contribute to project tasks and follow established processes.
About us
At Qblox, we operate at the frontier of the quantum revolution delivering advanced technologies needed to build Quantum Computers. This field is rapidly growing and will impact society on a global level. With a dedicated team of scientists, engineers and developers we are pushing quantum technology to support experimentalists worldwide with our scalable qubit control and readout equipment. Since 2019, Qblox has grown into a dynamic company employing 90+ innovative, international minds, all dedicated to the company’s mission. We celebrate equality and diversity. We are growing exponentially and welcome talented individuals who share our enthusiasm to make a difference. We’re striving to build a team that represents a variety of backgrounds, cultures, perspectives, experiences, and skills. If you are to join us, you can expect:

  • An international, interdisciplinary team of highly-skilled physicists, engineers, designers and scientists with an open working culture
  • A high-curiosity, high-performance and invigorating team dynamic
  • Flexible working hours: hybrid working options and travel allowance for commuting to the office
  • 30 days annual leave and holiday allowance
  • Company-sponsored retreats and Friday lunches
  • A modern, open office
  • Competitive compensation and participation plan
  • Opportunities for international travel for conferences, partnerships and customer visits
* Acquisition in response to our vacancies by recruitment agencies is not appreciated *