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Customer Success Manager

Online Payment Platform

Online Payment Platform

Administration
Delft, Netherlands
Posted on Monday, March 20, 2023

Job description

3 reasons you should join our team as Customer Succes Manager:

1. Join a financially secure niche in fintech and maximize marketplace potential.

2. Drive our growth by managing and expanding relationships with the biggest online marketplaces.
3. Become involved in the entire process of building the next generation of platform-focused solutions.

OPP is not just a powerful payment solution - we’re one of the fastest-growing fintechs in Europe. In 2016 we were 5 people and some nerf guns. Today, we’re 100 people across offices in Delft, Berlin, and London. Fully backed by Worldline but still in the driver’s seat - with no plans of slowing down any time soon. Join us in supercharging marketplaces around the globe. We’re hiring a Customer Succes Manager.

Be the bridge between marketplaces and our payment solutions

If you’ve ever paid other users on platforms like Marktplaats, eBay-Kleinanzeigen, and Gumtree, or booked a holiday home via Nature.house or Micazu - chances are you’ve already met us. Our technology powers marketplaces. Not just by arranging payments - it also allows platforms and marketplaces to accept, hold and disburse funds for their users. They rely on the expertise and knowledge of all our internal teams. As Customer Success Manager, you will play a critical role in the growth of our company by managing the entire post-sales cycle for our partner marketplaces/platforms. Working hand-in-hand with our team of solution specialists and sales managers, you will ensure clients are reaching their full potential using our cutting-edge payment solutions. In addition, your mission includes:

+ Drive platform use cases, client value, and expansion.

+ Educate our clients on the benefits of our solutions and industry knowledge.

+ Share usage & insights, as well as guidance on how to fully optimize value from OPP.

+ Conduct quarterly business reviews.

+ Collect feedback from our clients in order to continuously keep our payment solutions at the top of their game.

Job requirements

Your track record also shows

+ A minimum of 5 years of experience in a customer success/account management role.

+ You are an A-class professional in working with C-level stakeholders.

+ A background in fintech and/or online marketplaces -especially Adevinta-Group-related labels- is considered a huge plus.

+ Great presentation skills, especially for face-to-face meetings with multiple stakeholders.

+ Verbal and written communication skills in Dutch and English.

How we invest in you

Technology is as strong as the people who build it. If you bring the expertise and a client-first mentality, we’ll make sure you get what you need to excel. We also offer:

+ A solid salary, 13th month, and if needed VISA sponsorship.
+ Performance-based bonus.

+ NS Business Travel Card.

+ Flexible working hours, hybrid working, 24 paid vacation days, and 2 diversity days.

+ Contract for 12 months with the possibility to extend permanently - we’re in this for the long haul!

+ Macbook, phone, pension contributions, and home office gear.

From contact to contract

Ready to supercharge marketplaces?

Send your credentials our way and let’s talk. More info? Direct your questions to Mak Zivkovic at mak@onlinepaymentplatform.com. Or give him a call first at +316 186 098 89.

👋 it's me Maurice, your hiring manager for this role

"I'm looking for someone who will turn our clients into happy company ambassadors. Ready to hear about your best practices!"