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IT Support Specialist

Mendix

Mendix

IT, Customer Service
Rotterdam, Netherlands
Posted on Wednesday, June 5, 2024
MANAGE, IMPROVE, AND INNOVATE. GET READY TO USE YOUR TECHNICAL SKILLS TO GO FOR THE BEST SOLUTION.
Mendix are recruiting for an IT Support Specialist (1st Line support) to join their team based out of Rotterdam, Netherlands. In this role you will work with the Global support team with colleagues in EMEA, APAC and US region working on a follow-the-sun 24/5 approach.

Role Responsibilities:

  • Every day you will work on the most diverse cases for the first line support of Mendix. Dedicated and goal-oriented, you will manage various work environments, and you will take responsibility for making available, keeping, and improving the Mendix workplaces, including applications.
  • Variety in your work is guaranteed! You will work closely with the system administrators, and IT specialists in our IT teams.
  • With your stellar communication skills, service-oriented attitude, and the will to solve problems, you will surprise the customer time and again with a quick solution.
  • Our Technology Stack includes:
  • Windows 10/11
  • MacOS
  • Office 365 applications like Microsoft Teams
  • Slack
  • Azure portal Active Directory (Cloud)
  • MS Intune
  • MS SharePoint Online
  • MS Exchange Online

Role Requirements:

  • The successful candidate will possess at least an ICT MBO 4 Diploma.
  • Ideally at least one certificate for ITIL Foundation, Windows 10, or Microsoft Office 365.
  • A structured style of working. This means you always have an overview as well as knowledgeable insight into how to resolve issues and close out active cases.
  • Some proven experience as a First line support engineer.
  • Excellent communication skills (strong English language skills, Dutch speaking would be beneficial)
  • You know how to cope in every situation. By asking the right questions in combination with giving some reassurance, you know how to map out and solve problems at lightning speed.
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