Where: An inspiring workplace in the heart of Rotterdam.Employment: Permanent | Hours: 32-40 hours per week | Team: Customer Service & SupportWhy you want to work at Knaken: In the heart of Rotterdam, Knaken strives to set 'The Standard' in finance and payments, making advanced technologies accessible to everyone with transparency, customer focus and innovation.Your new role: First line of contact for our customers, playing a crucial role in providing excellent service.Your responsibilities: Answer questions via phone, email and chat; support customers with accounts and transactions; advise on products and services; document/report common issues; collaborate with other departments.We are looking for someone who: Has strong communication skills and is customer-focused; has experience in customer service/support; affinity with fintech, crypto, new technologies; problem-solver, stress-resistant; proactive and able to work independently.Our promise to you: A stage to make your professional dreams come true; environment where your ideas make a difference; flexible working hours; company Macbook; access to an on-site gym; fun drinks and dynamic culture; growth opportunities within an innovative fintech company.