Where: Inspiring workplace in the heart of Rotterdam. Employment: Permanent. Hours: 32–40 per week. Team: Customer Service & Support. Why Knaken: We aim to set 'The Standard' in finance and payments with transparency, customer focus and innovation. Your new role: First line of contact for customers, delivering excellent service. Responsibilities: Answer customer questions via phone, email and chat; support account/transaction issues; advise on products and services; document/report common issues; collaborate across departments for customer-focused solutions. We seek: Strong communicator and customer-focused; experience in customer service or support; affinity with fintech/crypto/new technologies; problem solver, stress-resistant; proactive and independent. Our promise: A stage to realize your professional dreams; environment where your ideas matter; flexible hours; company MacBook; access to on-site gym; fun drinks and dynamic culture; growth opportunities within an innovative fintech.