Where? De Brug, Rotterdam. Our vibrant headquarters in the former Unilever building on the Maas, now shared with JEX. Employment Permanent Hours 32-40 hours per week Team Customer Service & Support WHY YOU WANT TO WORK AT KNAKEN In the heart of Rotterdam, in a building full of history and ambition, Knaken strives to set 'The Standard' in finance and payments. Part of our mission is to redefine what is standard in the financial world by making advanced technologies accessible to everyone. With your help, we can not only exceed expectations but also set a new standard led by transparency, customer focus and innovation. Join our team and play a crucial role in this revolution that is shaping the future of financial services. YOUR NEW ROLE As a Support Employee at Knaken, you are more than just a team member. You are the first line of contact for our customers and play a crucial role in providing excellent service. Your responsibilities • Answer customer questions via phone, email and chat • Support customers in resolving issues with their accounts and transactions • Advise customers on our products and services • Document and report common issues to improve processes • Collaborate with other departments to provide customer-focused solutions We are looking for someone who • Has strong communication skills and is customer-focused • Has experience in a customer service or support role • Has an affinity with fintech, crypto, and new technologies • Is a problem solver and stress-resistant • Has a proactive attitude and can work independently OUR PROMISE TO YOU At Knaken you get more than a job: • A stage to make your professional dreams come true • A working environment where your ideas really make a difference • Flexible working hours • Company Macbook • Access to a modern gym on site • Fun drinks and a dynamic work culture • The opportunity to grow within an innovative fintech company INTERESTED IN THIS POSITION? MAIL US!