Where? De Brug, Rotterdam. Our vibrant headquarters in the former Unilever building on the Maas, now shared with JEX.Employment: Permanent.Hours: 32-40 hours per week.Team: Customer Service & Support.Why you want to work at Knaken: Knaken strives to set 'The Standard' in finance and payments by making advanced technologies accessible to everyone. Join our team and play a crucial role in this revolution.Your new role: As a Support Employee at Knaken, you are the first line of contact for our customers and play a crucial role in providing excellent service.Your responsibilities:- Answer customer questions via phone, email and chat.- Support customers in resolving issues with their accounts and transactions.- Advise customers on our products and services.- Document and report common issues to improve processes.- Collaborate with other departments to provide customer-focused solutions.We are looking for someone who:- Has strong communication skills and is customer-focused.- Has experience in a customer service or support role.- Has an affinity with fintech, crypto, and new technologies.- Is a problem solver and stress-resistant.- Has a proactive attitude and can work independently.Our promise to you:- A stage to make your professional dreams come true.- A working environment where your ideas really make a difference.- Flexible working hours.- Company Macbook.- Access to a modern gym on site.- Fun drinks and a dynamic work culture.- The opportunity to grow within an innovative fintech company.