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Medior Customer Success Manager

Customer Service, Sales & Business Development
Rotterdam, Netherlands
Posted on Tuesday, November 14, 2023

We are looking for a Medior Customer Success Manager to join our team in Rotterdam as part of our Commercial team. The Medior Customer Success Manager will be responsible for incoming requests and questions from a diverse group of customers. You will be joining a talented, and ambitious Sales department consisting of a diverse group of people. You’ll also have the freedom to structure your days, work times, and environment. You will be working for a healthy and solid company that continues to grow at a rapid pace. The business opportunities keep presenting themselves and getting bigger each year. Hence the need for this vacancy.

Your Responsibilities

  • Manage relationships with our internal customers
  • Work on incoming requests from our customers via e-mail, tickets and phone calls
  • Expanding your levels of entry with our customers
  • Increasing the revenue from your assigned set of customers
  • Develop a clear understanding of the customers’ processes and correlate their challenges and budgets into solutions that meet their requirements
  • Create agreements that provide our services to our customers
  • Maintain your touchpoints in our CRM (HubSpot)
  • Collaborating with other teams, such as marketing, product management and the service desk, to ensure customer satisfaction.
  • Managing customer expectations and providing regular updates on projects.