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Service Desk Engineer (Senior)

i3D.net

i3D.net

Capelle aan den IJssel, Netherlands
Posted on Tuesday, June 13, 2023

No day will be the same for you as a Service Desk Engineer. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.

Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to a minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

 

Your Responsibilities

  • Acting as the first point of contact for i3D.net
  • Executing work assignments from home, the i3D.net office, or the Rotterdam data center and other locations around the world
  • Being actively involved in the delivery of small and large games and enterprise projects
  • Maintaining and deploying servers (software)
  • Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
  • Announcing worldwide maintenance schedules
  • Taking care of the ticket system, so our customers never have to wait
  • Obtaining relevant certification (paid for by i3D.net)