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Customer Care - Search Support Specialist

HousingAnywhere

HousingAnywhere

Customer Service
Rotterdam, Netherlands
Posted on Wednesday, May 29, 2024

About HousingAnywhere

HousingAnywhere is Europe’s largest mid-term rental platform. With Kamernet and Studapart under its umbrella, it represents three fast-growing brands with over 30 million yearly unique visitors combined, 160,000+ properties available for rent and 100,000+ tenants securing their new homes, based on the 2022 performance. HousingAnywhere serves young professionals and students, primarily aged between 18 and 35, connecting them with accommodation providers. Through its advanced technology platform, tenants rent accommodation for 3 to 12 months outside of their country of origin. Headquartered in Rotterdam, HousingAnywhere operates in most European cities and recently expanded to key cities in the US, establishing a presence in over 125 cities. Driven by the mission to enable people to live wherever and however they choose, thanks to a flexible renting experience, the technology scale-up employs 340 professionals globally.

Our mission
Rent Easy, Live Free.

We are empowering people to live wherever and however they choose. To find comfort and peace of mind on the other side of the world or the other side of town. All while feeling confident and totally at ease, whatever their adventure might involve. We are doing it by creating a new standard of renting. Safe. Harmonious. More options. Less hassle. With the help of our trusted networks of landlords and partners.

Our Values

  • Ownership
  • We are Enablers
  • We are Changemakers
  • We are Connectors

The team

The Customer Care Department is transitioning into a new structure to provide greater outcomes for our customers and greater operational efficiency. Our new structure has 3 teams which are responsible for managing enquiries, processing requests and ensuring the overall safety and success for users of our platforms. You will be part of the Search Support Team, which is responsible for managing enquiries from all users of Kamernet, and for managing searchers enquiries on HousingAnywhere.

Your role & Impact

  • Assist HousingAnywhere Searchers with their enquiries through chat and email.
  • Ensure all contacts are documented effectively to provide insights on our Customers enquiries
  • Utilise translations to respond to enquiries in other languages
  • Go the extra mile to engage customers and support them with a great experience!
  • Proactively participate in continuous learning of both the HousingAnywhere and Kamernet platforms, and associated customer requests/insights through feedback collection, self-study, training, experience, discussion, research and sharing of best practice to report potential improvements.
  • Proactively participate in Team Meetings, 1:1s and other discussions
  • Proactively work towards meeting and/or exceeding your statistical KPI results
  • Participate in improving our Internal Knowledgebase
  • There may be other activities assigned, or projects that you will participate in to help the Customer Care department achieve its goals.

Your profile

  • Must be fluent in English
  • Fluent in Dutch is preferable
  • Excellent communication skills, both verbal and written
  • Experience in a customer facing role is a plus
  • Passionate about communication and problem solving
  • Ability to efficiently identify a users needs
  • A solution oriented mindset
  • Additional languages are a plus

What’s in it for you

  • Diverse international community (46+ nationalities).
  • Hybrid working policy.
  • Unlimited paid holidays, minimum-based not maximum.
  • 1,000 EUR personal development budget.
  • Complete coverage for commuting.
  • Personal equipment, including laptop and ergonomic setup.
  • Relocation support & 30% ruling application assistance.
  • Gym membership discount with GoVital or OneFit.
  • Variable pension scheme.
  • Dutch/English classes budget.
  • Fun team-building and after-work drinks every Friday.

Practicalities

  • Assist Kamernet Users, both Advertisers and Searchers, with their enquiries, through our Ticketing solution.
  • This role may require you to work on a Saturday in the absence of our regular coverage, of which you will be compensated with a day off during the week, in agreement with your manager.

If you have further questions, please email i.fernandes@housinganywhere.com.


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