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Open Application | Customer Care

HousingAnywhere

HousingAnywhere

Customer Service
Rotterdam, Netherlands
Posted on Friday, March 8, 2024

This open application is an opportunity to express interest in our Customer Care department. We may not have any open vacancies at the moment but we would like to see your application and keep in touch. If we believe that you could be part of our Customer Care team, we will get back to you!

About HousingAnywhere

HousingAnywhere is Europe’s largest mid-term rental platform. With Kamernet and Studapart under its umbrella, it represents three fast-growing brands with over 30 million yearly unique visitors combined, 160,000+ properties available for rent and 100,000+ tenants securing their new homes, based on the 2022 performance. HousingAnywhere serves young professionals and students, primarily aged between 18 and 35, connecting them with accommodation providers. Through its advanced technology platform, tenants rent accommodation for 3 to 12 months outside of their country of origin. Headquartered in Rotterdam, HousingAnywhere operates in most European cities and recently expanded to key cities in the US, establishing a presence in over 125 cities. Driven by the mission to enable people to live wherever and however they choose, thanks to a flexible renting experience, the technology scale-up employs 340 professionals globally.

Our mission

Rent Easy, Live Free.

We are empowering people to live wherever and however they choose. To find comfort and peace of mind on the other side of the world or the other side of town. All while feeling confident and totally at ease, whatever their adventure might involve. We are doing it by creating a new standard of renting. Safe. Harmonious. More options. Less hassle. With the help of our trusted networks of landlords and partners.

Our values

  • Ownership
  • We are Enablers
  • We are Changemakers
  • We are Connectors

The team

Within the Customer Care Department there are 3 teams which are responsible for managing enquiries, processing requests and ensuring the overall safety and success of users of our platforms:

  • Booking Support Team: responsible for managing enquiries from advertisers on HousingAnywhere and any booking-related enquiries and requests from tenants on HousingAnywhere.
  • Search Support Team: responsible for managing enquiries from all users of Kamernet, and for managing searchers enquiries on HousingAnywhere.
  • The Trust and Safety Team: responsible for fraud prevention, review management and moderation activities across our platforms.

Your role & impact

Depending on the role, your responsibilities will include:

  • Assist HousingAnywhere and/or Kamernet users with their enquiries through phone, chat and email.
  • Participate and/or manage processes such as booking modifications, cancellations requests, documentation or fraud prevention activities.
  • Identify process improvements.
  • Utilise translations, in chat and email, to respond to enquiries in other languages.
  • Go the extra mile to engage customers and support them with a great experience!
  • Proactively participate in continuous learning of the HousingAnywhere platform, and associated customer requests/insights through feedback collection, self-study, training, experience, discussion, research and sharing of best practice to report potential improvements.
  • Proactively participate in Team Meetings, 1:1s and other discussions.
  • Proactively work towards meeting and/or exceeding your statistical KPI results.
  • Participate in improving our Internal Knowledgebase.
  • There may be other activities assigned, or projects that you will participate in to help the Customer Care department achieve its goals.

Practicalities

  • Depending on the role, you can work Day Shift (Monday to Friday, 9am - 6pm, with a one-hour lunch break) or Late Shift (Monday to Friday, 12pm - 9pm).
  • Some roles will require you to work at least one Saturday shift every 4 weeks, with a weekday off to compensate, agreed with your manager.

Your profile

  • Must be fluent in English.
  • Fluency in one of the following languages is a plus: Dutch, German, Spanish, Italian and French.
  • Experience in either a customer-facing role, fraud prevention or moderation.
  • Excellent communication skills, both verbal and written.
  • High level of attention to detail.
  • A solution-oriented mindset.

What’s in it for you

  • Diverse international community (46+ nationalities).
  • Hybrid working policy.
  • Unlimited paid holidays, minimum-based not maximum.
  • 1,000 EUR personal development budget.
  • Complete coverage for commuting.
  • Personal equipment, including laptop and ergonomic setup.
  • Relocation support & 30% ruling application assistance.
  • Gym membership discount with GoVital or OneFit.
  • Variable pension scheme.
  • Dutch/English classes budget.
  • Fun team-building and after-work drinks every Friday.

If you have further questions, please email the Recruitment team at recruitment@housinganywhere.com.

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