In this role you will be working as part of our Customer Success team. You have a calm, collected demeanour and commitment to customer service. You will be installing and engineering our robotic automation projects in collaboration with our International Integration Partners. You will be asked to implement, configure and troubleshoot.

5 or more years experience in customer-facing technical role
Experience in an automation and robotics environment
Associate's Degree (Software, Vision, AI, mechanical or Electrical), Bachelor's Degree preferred
Confidence around electro-mechanical systems and a zest for diagnosing new systems
Technical documentation experience (reading, creating, editing)
Self starter with ability to work productively with minimal supervision

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It would be great if you had

Experience using vision systems for inspection and point of interest interpolation
Automation, robotics and PLC experience
Experience in an electronics manufacturing environment or similar
Familiarity with code, command line interfaces, and can find your way around a LAN (Producion-style coding is not required)

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What we offer

You’ll join a team that’s redefining the future of intelligent robotics. We offer a fast-paced, innovative environment where ideas quickly turn into real-world solutions. Expect freedom to experiment, access to cutting-edge technology, and a culture built on curiosity and teamwork — plus the stability and support to grow your career alongside industry-leading experts.

You will be responsible for multiple robotic implementations deployed to a major tech customer
You will be interacting with partners and their customers about performance of our software
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customers production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on software operation, maintenance, and troubleshooting
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 20% of your time, mostly for training

Apply now

Our experienced team knows vision AI, point clouds, neural networks, and cascade learning inside and out. While others talk theory and hype, we’ve spent years building and running real solutions that solve everyday business problems.

What makes us who we are

Join our team

Core values

Innovation & Continuous Learning

We are dedicated to excellence and challenge each other to deliver high-quality results. Our team never settles for the norm and constantly tries to improve its overall performance.

Collaboration & Teamwork

We are a dynamic, international team with a strong bond. Our focus is on long-term partner-ships based on trust and transparency. We have many years of experience and we love being helpful by sharing our knowledge.

Impact & Customer-centricity

We are an ally to our partners and dedicated to delivering the best results possible for them. As front-runners we are proactive and very confident that our work can help our partners succeed.

Inclusivity & Empowerment

We empower one another to be the best version of ourselves and promote open dialogue. We have created an environment where everyone's voice can be heard. We appreciate new thoughts and ideas and celebrate all cultures.

Life at Fizyr

Benefits & perks

Competitive pay

We believe in rewarding talent and dedication. Enjoy competitive pay that reflects your skills and contributions, paired with our stock appreciation plan to share in the company’s success.

Flexible work

Our playing field is global. We empower you to thrive wherever you work best. Our flexible work location policy lets you choose from remote, hybrid, or in-office options, giving you the freedom to balance life and work.

Travel support

At Fizyr, you can benefit from a generous commuting allowance to make your daily travel to work seamless and stress-free!

Team building

We know that great teams drive success. Our vibrant team events - ranging from soccer games to dinners - are arranged to spark collaboration, boost morale, and create lasting connections.

Pension Plan

We value your long-term commitment and well-being. That’s why we offer a pension plan to help you build a secure financial future.

International Team

At Fizyr, you’ll join a vibrant, diverse international team, collaborating with talented professionals from around the world. Working across cultures and time zones, you’ll gain unique perspectives and share innovative ideas.

Paid time off

At Fizyr, you get 29 vacation days + public holidays to make sure you have ample time to recharge and thrive. We also grant you a full paid day off on your birthday to celebrate!

Forward thinking

Be part of a dynamic, forward-thinking company that’s pushing boundaries and driving innovation. Our rapidly growing business offers you the chance to work on cutting-edge projects, collaborate with creative minds, and contribute to impactful solutions that shape the future.

Employee testimonial

“My proof‑of‑concept made it onto a live robot cell within a month. Few companies hand engineers that kind of ownership.”