Based in Rotterdam, Chainels is a high-growth PropTech company revolutionizing the living and renting experience in buildings and cities. Our SaaS solution, trusted by renowned real estate investors, is currently operational in over 500 buildings across more than 10 countries, serving 100,000+ users. Our operations team is dedicated to delivering an exceptional customer experience from onboarding and integrations to ongoing support. We aim to empower our users to fully leverage our platform and services from day one.

We are looking for an Implementation Manager / Customer Success Manager French/Spanish to join and enhance our team. You will guide customers through the onboarding process, train them to get the most out of our modules, and provide support along the way.

Key responsibilities

• Drive end-to-end onboarding projects independently
• Train our customers online to maximize the value of our modules
• Provide fast, precise, and empathetic support
• Collaborate with Sales and Product teams to streamline onboarding flows

Requirements

• Curiosity and eagerness to learn
• Excellent written and spoken communication skills in English and French
• Affinity for using software solutions
• Excellent attention to detail
• Ability to work both independently and collaboratively within a team

Nice to have

• Good command of Spanish to support our diverse client base
• Understanding property management processes in commercial or residential real estate

We offer

• Yearly personal development budget for your continuous growth
• Inspiring and dynamic work environment in a fast-growing, international company
• Competitive salary and benefits package, including a modern pension plan
• Vibrant company culture, celebrating results and supporting each other's growth through shared failures and successes
• Hybrid working model
• 25 days of annual leave
• Complimentary lunch and snacks at the office 🥪
• Team outings 💃, vrijmibo 🍻, team trips away 🏄